Customer care
Sizing, products, delivery, account access, and order questions.
Email customer care →M
Private client care
Contact + Returns
Speak with the MYSTEREZ team about a product, an existing order, a return, press, styling, or a private client request.
contact@mysterez.comClient request
How can the house assist?
For order or return requests, include the order number exactly as it appears in your confirmation email. A member of the client-care team will reply by email.
R
Starting a return?
Choose “Return request,” enter your order number, and describe the piece and reason for return.
Returns
Use the form above and include the order number, item name, and reason for return.
Begin a return request →Response time
Messages are reviewed during regular business hours.
Usually within 1–2 business days