These Terms of Service govern access to the MYSTEREZ website, customer accounts, purchases, and related services. By using the site or placing an order, you agree to these terms.
1. Online store terms
You must be able to enter a binding agreement in your place of residence to use the store. You may not use the website, products, checkout, customer accounts, or communications for unlawful, fraudulent, abusive, or unauthorized purposes.
2. Accounts and information
You are responsible for maintaining the confidentiality of your account credentials and for providing current, complete, and accurate contact, billing, and delivery information. Contact us promptly if you believe your account has been accessed without permission.
3. Products and availability
We work to present product descriptions, sizing, materials, colors, imagery, availability, and pricing accurately. Displays and lighting can affect how colors appear. Products may be limited, changed, or discontinued, and we may limit quantities when reasonably necessary.
4. Orders, prices, and payment
An order is an offer to purchase and is accepted only when we confirm or begin processing it. We may reject or cancel orders affected by pricing errors, suspected fraud, inventory issues, payment failures, or shipping restrictions. Taxes, duties, shipping charges, and currency conversion costs may apply. Payments may be processed by third-party providers such as Stripe or PayPal under their own terms.
5. Shipping and delivery estimates
Delivery windows are estimates based on the selected item, carrier, destination, handling time, and conditions outside our control. A quoted delivery date is not a guarantee. Risk of loss and title transfer as required by applicable law and the shipping terms shown at checkout.
6. Returns, refunds, and exchanges
Eligible returns, exchanges, and refunds are governed by the return information displayed on the website or supplied with the order. Items must satisfy the stated condition and timing requirements. Certain personalized, final-sale, worn, damaged, hygiene-sensitive, or otherwise excluded goods may not be eligible except where required by law.
7. Promotions and discount codes
Promotions may have eligibility rules, expiration dates, item exclusions, minimum purchase requirements, and limits on combining offers. We may correct or withdraw a promotion that is misused, published in error, or affected by technical problems.
8. Intellectual property
The MYSTEREZ name, marks, designs, photographs, video, graphics, text, layout, and other site content are owned by or licensed to MYSTEREZ and are protected by intellectual-property laws. You may use the site for personal shopping only and may not reproduce, scrape, sell, publish, modify, or exploit its content without written permission.
9. Reviews, messages, and submissions
Content you submit must be accurate, lawful, and respectful of third-party rights. You grant MYSTEREZ permission to use a submitted review, comment, photograph, or other voluntary contribution for operating, improving, and promoting the business, subject to applicable privacy law.
10. Third-party services and links
The website may rely on or link to payment processors, shipping carriers, analytics providers, social platforms, and other independent services. Their products, availability, security, and privacy practices are governed by their own terms, and MYSTEREZ is not responsible for third-party sites outside our control.
11. Prohibited conduct
You may not interfere with website security, introduce malicious code, attempt unauthorized access, harvest personal information, use automated systems in a way that burdens the service, impersonate another person, violate intellectual-property rights, or use the site to facilitate unlawful activity.
12. Service availability and disclaimers
To the fullest extent permitted by law, the website and its digital features are provided on an “as available” basis. We do not promise uninterrupted access or that every error will be corrected immediately. Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded.
13. Limitation of liability
To the fullest extent permitted by law, MYSTEREZ and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the site or products. Where liability cannot be excluded, it is limited to the maximum extent permitted by applicable law.
14. Indemnity
You agree to be responsible for losses, claims, or reasonable costs resulting from your unlawful use of the website, your breach of these terms, or your violation of another person’s rights, to the extent permitted by law.
15. Governing terms and severability
These terms are governed by the laws applicable to the MYSTEREZ business, while preserving any mandatory consumer protections available to you. If one provision is unenforceable, the remaining provisions continue in effect.
16. Changes to these terms
We may update these terms to reflect changes in the store, technology, payment or shipping services, or legal requirements. The current version will be posted on this page with an updated revision date.
17. Privacy and contact
Our handling of personal information is described in the Privacy Policy. Questions about these terms may be sent to contact@mysterez.com.